Accent Shutter | FAQ's

FAQ's
IMPORTANT NOTICE! Effective 12/01/2006

All products shown are sold and shipped to Texas residents only.

When will I receive my order?

The manufacturing time for your blinds order is typically 7-10 days and then your order is shipped. Add the standard shipping time to the manufacturing time and you'll have a good sense of the length of time to receive your order. For specifics on delivery times, see Delivery .

What is your Return Policy?

All of our orders are custom, made-to-order for each customer, they cannot be returned except for warranty repairs. Orders may only be cancelled or changed during the first 24 hours and as long as your order has not gone into production. On orders that can be stopped, there is a 10% cancellation fee. Of course, we understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering, please contact us as soon as possible. Depending on the type of error, we will either remake it at a discounted price or we may have you return the product to the factory for alteration.

How do I measure for Shutters or Blinds?

See Measuring

Who will install my shutters or blinds?

If you reside in Houston, Austin and their surrounding areas, installation on shutters is FREE. Installation instructions are packaged along with all blinds orders.

Is hardware included?

Yes. All necessary hardware is provided including installation brackets. The screws are also provided however there are many types of mounting surfaces into which your products could be attached. The screws provided should work fine for most surfaces.

Returns, Exchanges & Cancellations

All of our orders are custom, made-to-order for each customer, they cannot be returned except for warranty repairs. Orders may only be cancelled or changed during the first 24 hours and as long as your order has not gone into production. On orders that can be stopped there is a 10% cancellation fee. Of course we understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us as depending on the type of error we will remake it at a discounted price or we may have you return the product to the factory for alteration.

Color and Material Representation

Although we do our best to portray colors accurately, actual colors may vary. Many colors and subtle textures cannot always be portrayed accurately on computer monitors due to the variances among monitors. Since all products are custom-made for you and cannot be returned and an exact color match is required please request a free color swatch before placing your order. Please also remember that dye lots might vary between the swatch sample and the product received.

50% down at Time of Order

As all of the products offered are custom made to your specifications - we require 50% when the order is placed and balance on installation. Accent Shutter, Inc. accepts MasterCard, Visa, American Express, Discover and checks. See pricing

First Quality Parts

We only sell First Quality products, never seconds. This means that all material and components are all original from the manufacturers as represented on our site. These products are covered by the manufacturers’ warranties and are shipped directly to you in their original boxes and packaging.

Merchandise Inspection

IMPORTANT: Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify us that the merchandise has been damaged in shipment or was made incorrectly within 7 days of the date that the merchandise is delivered to you, we will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment during this 7-day period, repairs or replacements cannot be made at no cost.

Accent Shutter, Inc. reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the accentshutter.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions changed. Prices are subject to change and/or correction at anytime.

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