
Helpful FAQ's
The manufacturing time for your order is typically 7-10 days and then your order is shipped. Add the standard shipping time to the manufacturing time and you'll have a good sense of the length of time to receive your order.
Shipping is FREE for orders under 102" wide. Orders over 102" wide will incur a $45 oversixe package fee. Accent Shutter ships only within the state of Texas. All online sales are limited to the state of Texas.
All of our orders are custom, made-to-order for each customer, they cannot be returned except for warranty repairs. Orders may only be cancelled or changed during the first 24 hours and as long as your order has not gone into production. On orders that can be stopped, there is a 10% cancellation fee. Of course, we understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering, please contact us as soon as possible. Depending on the type of error, we will either remake it at a discounted price or we may have you return the product to the factory for alteration.
If you reside in Houston, Austin and their surrounding areas, installation is FREE. Installation instructions are packaged along with your order. If you're not a do-it-yourselfer, consider a local installer or handy-man.